Returns & Exchanges
The White House Historical Association is committed to your satisfaction; if you are not entirely pleased with your purchase, you may return it within 30 days of receipt for a full refund or exchange. Please ensure all items are in their original condition and packaging to qualify for a return.
Initiate Your Request
Contact our customer service team via email or phone to provide your order number and specify whether you would like a refund or an exchange.
Prepare the Package
Securely pack the items in their original shipping box or a similar sturdy container, including a copy of the original packing slip or order confirmation.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, ensuring you retain the tracking information for your records.
Receive Refund or Exchange
Once our warehouse receives and inspects your returned merchandise, we will process your refund to the original payment method or ship your replacement item within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing