Frequently Asked Questions
Everything you need to know about your order and our historical collections.
How long will it take for my order to ship?
Standard orders are typically processed within 2-3 business days. Depending on your location, shipping takes an additional 5-7 business days via standard ground services.
Do you offer international shipping?
Yes, we ship to most international destinations. Shipping rates and delivery times vary by country and are calculated at checkout.
What is your return policy for historical ornaments and gifts?
We accept returns of unused and undamaged items in their original packaging within 30 days of purchase. Please note that personalized items are non-refundable.
Are the Official White House Christmas Ornaments available year-round?
Yes, our annual ornaments and past collections are available for purchase throughout the year, while supplies last.
Can I track my order once it has been placed?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
How do my purchases support the White House?
Proceeds from our shop support the White House Historical Association's mission to protect, preserve, and provide public access to the rich history of America's Executive Mansion.